FAQs
How do you requisition service?
You can email customercare@raeyco.com, phone our head office at 1.877.772.3926, or Contact Us via our website.
Do you have service engineers across the country?
We have technicians based in major cities across Canada.
What is your warranty on repairs?
Our standard warranty on non contract service repairs is 30 days. Parts replaced will be covered by the manufacturer’s warranty.
What is ISO 17025 calibration and what are the benefits of ISO 17025 Calibration?
ISO/IEC 17025 is the international standard for testing and calibration laboratories. While ISO 9001 standard is a set of requirements for quality management systems, ISO/IEC 17025 is more specific in requirements for technical competence and applies directly to those organizations that produce testing and calibration results.
Raeyco is both ISO 9001:2015 and ISO/IEC 17025:2017 accredited. Both certification and accreditation are available on our website.
While Raeyco’s other calibration service and methods are in compliance with ISO/IEC 17025 requirements, ISO 17025 Calibration service will provide the extra assurance of our competent operations and valid results generation that are acceptable for your auditors. ISO 17025 Calibration Certificate comes with uncertainty values, ISO 17025 mark from the accreditation body, and a second assurance from QA review.
What is the typical turn around time for pipette calibrations?
2-5 days is the average turnaround. We also perform on-site calibrations for immediate results.
Do you sell used equipment?
Yes we do! Please contact us to inquire about refurbished items, including lightly used glassware.